unymira chatbot study 2020

Ready for the Future? A Study on Chatbots in 2020

Talk is cheap. Do the number of deployments and current projects match the enthusiasm we've seen the past few years? Building on our last study in 2017, we dive into:

  • How established are chatbots in today's customer service?
  • How much potential for automation to chatbots offer?
  • Why AI isn't even necessary for most use-cases