Colony Brands Levels Up Its Customer Service with Unymira

Colony Brands Levels Up Its Customer Service with Unymira

With numerous brands, support companies and both mail order and ecommerce businesses, Colony Brands solved their customer service challenges with better knowledge management. In just two pages, learn how:

  • They achieved a 59% reduction in documents
  • Went from single digit to double digit feedback rates for support documents
  • Reduced search times, which lowered AHT and boosted FCR