4 Advantages of Voice Assistants in Customer Service

4 Advantages of Voice Assistants in Customer Service

One in four Americans now has access to a smart speaker such as Alexa or Siri. Today, they're mostly used to perform simple tasks and answer questions. But why are they great for customer service? The answers may surprise (and convince) you! Learn:

  • How they'll affect agent workload
  • What customer needs they best suit
  • What unique strengths this channel offers