Build a Decision Tree in 20 Minutes

Webinar - Build a Decision Tree in 20 Minutes

Go from good to better to excellent customer service! Create decision trees and integrate the same process into multiple channels. They help agents follow quality assured and approved processes from returns to troubleshooting.
We'll look at:

  • What decision trees are in the customer service world
  • The KPIs they positively impact
  • How they benefit agents, managers and departments