Webinar: CX Trends Driving Change in Contact Centers

CX Trends Driving Change in Contact Centers

With 20+ years each in the contact center industry, Fred Stacey and Jeff DeVries discuss 3 key trends and how they are impacting call centers today. In this 30 minute webinar, they look at forces driving change such as:

  • Point of no return for cloud tools
  • Artificial intelligence use cases
  • Employee/Agent experience

We'll be joined by Chris Rall, Jeff DeVries and Fred Stacey, co-founder of Cloud Call Center Search, a division of Outsource Consultants.