Webinar - How to Overcome Knowledge Management Challenges in Salesforce

Knowledge Management Challenges in Salesforce

Learn how to overcome frequent knowledge management and customer service challenges in Salesforce. What scenarios and use cases should you prepare for? What are the must-have features you need to scale and successfully serve multiple channels? We look at three concrete customer service scenarios:

  • Linking cases and solution documents
  • Interactive troubleshooting from within the CRM
  • Editing and creating documents within Salesforce (for everyone!)