Webinar - The Results of our Digital Customer Service Study

Given the high rate of direct interaction with customers, having a solid digital customer in place is essential. It must take department-specific needs into account and not just the 30,000-foot view. Many service managers wonder:

• How important is a digital strategy for customer service?
• What specific goals should we pursue?
• What challenges will we face when developing a digital strategy?
• Where are other companies currently in development and implementation?