Webinar: The Results of our Digital Customer Service Study

Webinar - The Results of our Digital Customer Service Study

Given the high rate of direct interaction with customers, having a solid digital customer in place is essential. It must take department-specific needs into account and not just the 30,000-foot view. Many service managers wonder:

  • How important is a digital strategy for customer service?
  • What specific goals should we pursue?
  • What challenges will we face when developing a digital strategy?
  • Where are other companies currently in development and implementation?